FAQ

 

For Apple and Google Play subscriptions, cancellation processes are handled by Apple and Google Play, on subscription settings. For the web payment cancellations, our Support team will be happy to help you! Please reach us through 
teslaaapps@gmail.com 
and please share your premium account’s email address with us.

I want a refund. What should I do?

For Apple and Google Play subscriptions, refund processes are handled by Apple and Google Play once you cancel your subscription. For website purchases, we need to know your account details. Please send an email to teslaaapps@gmail.com Please note that refunds are not made after the free trial period is ended on the giving billing cycle. But you can cancel the recurring subscriptions prior to the next renewal date.


For web purchases: You should login to your account with the email address you made the purchase with. Please follow App Settings >  My Profile > Login steps.

For purchases made inside the app through Apple or Google:  Or Please send us your purchase  detail through an email to teslaaapps@gmail.com

For the web purchases, logging in with a premium account will be enough to restore your premium account. You only need your Premium account login information. For the Apple or Gplay purchases, use your account which you have made the purchase with, and the device operating system must be the same; Apple > Apple, Android device > Android device. So switching from Android device to an iPhone or visa versa, won’t be transferring your premium accounts as they are completely different platforms.

Check your email address

The most common answer to being locked out of your subscription is to check that you’re logged in using the right email address. (This is especially true if you're being asked to pay again). Make sure you’re using the email you registered with, and you can always check your email to see if it contains a welcome email from when you first joined. And you can request new password on the login screen.

I started a free Premium trial. Will there be a money transaction/payment?

When you sign up for Premium ACCOUNT , you can cancel your subscription free of charge during the free trial period. If you don't want to continue with Premium, just make sure you cancel your subscription within this period. If you cancel a free Premium trial, you will not proceed to the Premium package payment step, and even if you cancel, you will remain a Premium member until the scheduled end of the free trial period. For the web purchases, please teslaaapps@gmail.com for cancellations
Please reach us through  teslaaapps@gmail.com email address for payment issues, for feedbacks regarding the app, reach us through  teslaaapps@gmail.com. Thank you!.

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